Welcome to Hunting Equipment Shop’s FAQ section. Here you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service at [email protected].
About Our Products
What types of hunting equipment do you sell?
We specialize in premium hunting gear including:
- Crossbows and crossbow accessories
- Bows and archery equipment
- Rifle and shotgun accessories
- Hunting attractants, lures, and feeders
- Game calls and decoys
- Camouflage gear and hunting blinds
- Storage solutions for hunting equipment
- Mounts and bases
Are your products suitable for professional hunters?
Absolutely! We cater to both professional hunters and hunting enthusiasts. Our products are selected for their quality and reliability in the field, whether you’re a seasoned professional or just starting your hunting journey.
Do you offer products for different types of hunting?
Yes, our product range supports various hunting styles including bowhunting, crossbow hunting, and rifle hunting. We also carry specialized equipment for different game types and hunting environments.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting the “Create an Account” option. This will allow you to track orders, save your shipping information, and view your order history.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address for resetting your password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed for shipping yet.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries (excluding some remote Asian areas). Our global delivery network ensures your hunting gear reaches you no matter where your hunting grounds are located.
What shipping options do you offer?
We offer two shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (for orders $50+): Via EMS, delivered in 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website to monitor your package’s progress.
What if my package is delayed?
While we work with reliable carriers, occasional delays can happen due to customs or other factors beyond our control. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate with the carrier.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local regulations. Any applicable taxes will be calculated and displayed during checkout before you complete your purchase.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached. Some restrictions may apply to certain products for safety reasons.
How do I initiate a return?
Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact & Support
How can I contact customer service?
Our team of fellow hunters is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 4149 Lake Floyd Circle, Washington, US 20011
Do you offer product recommendations or advice?
Yes! Our team consists of experienced hunters who can provide recommendations based on your specific hunting needs. Feel free to contact us with details about your hunting style, game preferences, and experience level, and we’ll suggest suitable equipment.
Happy Hunting!
The Hunting Equipment Shop Team